St. Thomas More · Helix IT

Report an IT problem

Tell us what happened. This is a presentation-only copy of the current STM IT support form for the redesign demo.

Demo only: nothing is transmitted, stored, or sent to IT. Do not enter passwords or private student information.

About you and the problem1. What type of issue are you reporting?2. Your name3. Device name Leave blank if unknown.4. IP address or MAC address

Provide either one when available.

5. Device type6. Location when the problem occurred7. Date and approximate time8. What were you doing when the problem occurred?9. What exactly happened?10. What was the connection doing?11. Did changing location or connection fix the problem?Additional details